Your return request must be submitted by support@zanteia.com within 14 days from the date you received your shipment to get a full refund. Please note that we do not offer free returns! All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the designer tags attached to them. It includes all packaging, accessories, and authenticity cards/dust bags. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

- Swimwear can be returned if only it has its original tag and protective lining still in place and has 
- Panties cannot be returned or exchanged.
- Bra can be returned if only it has its original tags
- Socks and tights cannot be returned or exchanged once taken out of their packets.
- Clothing care products cannot be returned once they have been opened.

Pre-Order and customized products can not be returned.

Refunds are issued once the brand receives the returned product and has done a quality control check. Then the refund will be issued in the original form of payment. Shipping fees are non-refundable unless the product was sent in the wrong size or color.

Refunds are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable

If you want to cancel your order, please let us know at support@zanteia.com before the order is shipped. You will receive mail when the order is shipped.

All shipping costs associated with an exchange or return are to be borne by the buyer, except for products with manufacturing defects and if the wrong products have been delivered. In these exceptional circumstances, the delivery costs will be paid by Zanteia

If you receive an order that does not correspond to your purchase, you must contact support@zanteia.com within 14 days of receiving the order and send us an image showing everything you have received with the respective information of each product. If you are required to ship the product back, Zanteia will bear the shipping costs. Once we have verified that the said order is wrong, the refund or change will be issued to the affected customer. The product must not have been used and must be sent with its original packaging, including its original tags.